In crisis situations, leaders need to balance forward-looking optimism against the sheer unpredictability of a chaotic future. There is a fine line to be walked between unrealistic certainty and leaving your organization adrift with no foundation for future planning.
When a crisis takes everything you know, and throws it into the air, the ensuing chaos offers opportunities. Look out for the unique moments to restructure our worlds that don’t present themselves in times of stability. Create new frameworks from these new circumstances.
Sometimes a crisis can change things for good. When there is no going back, you can try to fight against the tide or you can embrace the future and take the opportunity to shape it. An important part of leadership is knowing when to say goodbye to old paradigms and look ahead to new frameworks.
Sometimes as a leader, you’ll find that you don’t have all the answers, but you still need to communicate. The first step toward making that conversation meaningful is a radical commitment to honesty. Explain what you know and what you don’t know. Proceed, then go from there.