In an increasingly partisan world, communicating across lines of conflict is an essential part of leadership. Your role is to encourage your team to choose a common purpose that finds ways to unite, while also creating a safe space for honest and authentic dialogue.
When tackling difficult issues, empathy and an open heart are essential for understanding what matters to people and why. Communication needs to be inclusive rather than confrontational, even when you are taking a stand on an issue. Seek to build bridges, foster dialogue, and, most of all, listen to every viewpoint.
Unity and agreement are important goals. But when leaders and organizations are committed to living their values, they won’t see eye to eye with everyone. Sometimes, you will have to speak up even if you know that doing so will make some people uncomfortable. At these times, rely on your mission and your core values to guide your decisions, actions, and leadership.